Welcome to Dollar Stretcher Community Sign in | Join | Help
in Search

The Dollar Stretcher Community has a new home!

Feel free to read the great frugal living tips, ideas and discussions readers and community members have posted here. But if you'd like to post something or start a discussion, please click here to go over to our new community site and create an account.

Please contact Brandy@stretcher.com for questions about these forums.



Highbeam Research highbeam.com SCAM!!!

Last post Fri, Dec 17 2010 2:09 PM by rolo. 1 replies.
Page 1 of 1 (2 items)
Sort Posts: Previous Next
  • Wed, Dec 15 2010 1:21 PM

    • ECLD
    • Not Ranked
    • Joined on Wed, Dec 15 2010
    • Posts 2

    Highbeam Research highbeam.com SCAM!!!

    Hi. I was also scammed by HIghbeam and some other victims and I are working on filing a class action lawsuit against them and would love to speak with you.  Fortunately, a class action firm has agreed to take the case.  Thank you. Angela Edwards=       Here's my story:

    Ultimate bait-and-switch rip-off and unauthorized charge for unrequested, unauthorized, unused and in-advance cancelled "yearly" membership! I was shocked at the blatant consumer protection violations by highbeam in charging in advance for a "yearly" membership despite the fact that I 1)did not request it, 2) did not utilize the services beyond the free-trial because I found the site worthless, 3)was charged a "monthy" $17.04 membership fee on 8/28/10 and THE SAME DAY charged a whopping $318.70 for what, upon inquiry, I was later informed was a "yearly membership" on top of a monthly membership, neither of which I wanted or authorized. Even the "free trial" was essentially worthless in what it offered so I had absolutely no interest in or use for a paid membership. I immediately called the company when I opened my MC bill and saw these outrageous and unauthorized charges. I spoke with a representative who identified herself as "Glenda" and was uncooperative and spewed out the standard company script about the "contract" and "terms." I informed her that these charges were 100% unauthorized and represented payment for their "service" for a whole year IN ADVANCE! I immediately cancelled the membership and demanded a full refund. After informing her that Highbeam was operating in direct violation of State and Federal consumer protection statutes and threatening to report them to the Attorney General's Office, she spoke with her supervisor "Karmen" and yes, they would issue a full refund immediately and cancel the billing for the "future" subscription. Imagine my surprise when I was notified by e-mail that, yes, they would and had cancelled my subscription (hold on for this...) However ... the "subscription" was to expire in September 2011!!! NO REFUND! I followed-up again (by e-mail) to again reiterate my cancellation and get the refund I requested and was promised, since I had no intention of using and had cancelled their "service" yet they refused to refund any money. The same alleged supervisor "Karmen" said "no refund" despite what I was initially told on the phone by Glenda who said Highbeam would refund the charges after discussing the matter with Karmen her "supervisor." I am looking into filing a class action case and seek certification on a nationwide-basis since it appears that they are scamming victims all over the country, over and over again with no accountability and there are certainly grounds for such a case. They are getting away with ripping people off because they know no individual can afford to bring an individual case since it would cost more than their claim. Sadly, they are stealing people's money because they can do it. I am grateful for this website to inform and hopefully protect and educate other unsuspecting consumers and to give us a voice. Fortunately, as a class action, there is strength and power in numbers and is the only mechanism to make Highbeam and other predatory internet companies financially accountable!!!

  • Fri, Dec 17 2010 2:09 PM In reply to

    • rolo
    • Top 50 Contributor
      Female
    • Joined on Wed, Apr 4 2007
    • Michigan
    • Posts 1,932

    Re: Highbeam Research highbeam.com SCAM!!!

    Have you filed a complaint with the Better Business Bureau?  This can be done very easily online.

    Have you contancted your credit card company to dispute the charges?  

    http://www.mastercard.com/us/personal/en/faqs/faqs_bycategory.html#q06

     Dispute a Charge

    Q: What does MasterCard do in the event that there is a charge on my account that I did not authorize?
    A:

    MasterCard cardholders have the benefit of not being liable in the event of the unauthorized use of your U.S.-issued MasterCard card. As a MasterCard cardholder, coverage extends to purchases made in a store, over the telephone, or on the Web.
    If you suspect unauthorized activity on your account, stop using your card and contact the financial institution that issued your card as soon as possible.

    For more information view our Zero Liability Coverage Web page.

     

    MasterCard Zero Liability

    Zero Liability Protection for Lost & Stolen Cards

    Have peace of mind knowing that the financial institution that issued your U.S. MasterCard card won't hold you responsible for "unauthorized purchases." Zero liability applies to purchases made in the store, over the telephone or made online. As a MasterCard cardholder you will not be responsible in the event of unauthorized purchases provided that the following preconditions are met:

    • Your account is in good standing.
    • You have exercised reasonable care in safeguarding your card from any unauthorized use**. Unauthorized use means that you did not provide, directly, by implication or otherwise, the right to use your card and you received no benefit from the "unauthorized" purchase.
      (**Failure to register certain cards will be considered as not safeguarding your card.)
    • You have not reported two or more unauthorized events in the past 12 months.

    Zero Liability does not apply to MasterCard cards
    (i) issued for commercial, business or agricultural purposes, except for MasterCard commercial cards used for small businesses as listed on www.mastercardbusiness.com; or
    (ii) if a PIN for a debit transaction is used for the unauthorized purchase.

    What to do ...

    If you have questions regarding zero liability coverage or you suspect unauthorized use of your card, contact your issuing financial institution IMMEDIATELY.

    If any of the conditions set forth above are not met, then your liability may not be zero but it may be limited by your issuing financial institution or federal, state or local law. Again, check with your issuing financial institution.

     

     

    Lorrie

    "People take different roads seeking fulfillment and happiness. Just because they're not on your road doesn't mean they've gotten lost." ~~ Dalai Lama XIV -

Page 1 of 1 (2 items)

The Dollar Stretcher has a new community!

Feel free to read the great frugal living tips, ideas and discussions readers and community members have posted here. But if you'd like to post something or start a discussion, please click here to go over to our new community site and create an account.

About Us    Privacy Policy    Writers' Guidelines     Sponsorship     Media    Contact Us



Powered by Community Server (Commercial Edition), by Telligent Systems