I used to work for Cox, and another cable company before that, although not in the sales or call center area. The thing people don't realize is that cable penetration nationwide is fairly leveled off - everyone who can get cable has already been wired. Companies can't count on new customers to bring in extra revenue. Instead, the cable companies need to find additional sources of income from their existing customers. This means attracting people with bundles, that draw business away from telephone and internet providers, and breaking out pieces of what used to be a one-price-for-everything monthly subscription service. We also have Cox, and pay for digital, a DVR, HBO and Cinemax. It's a consumer decision, about how you choose to spend your money. If you like HBO, and it takes a digital gateway to get it, you'll be willing to pay the price. But it sounds as if you're hitting that magic place that economists know, where the added value of a good is not worth the cost. Your marginal expense for HBO is close to that point on the curve where the number of sales may begin to drop - at least yours. Look for alternatives - satellite, or your local library's stash of films including HBO series. You're the consumer, and as the cable company probably wouldn't want you to realize, cable is not a vital utility. With its rising costs, its more like a luxury. It probably also wouldn't hurt to contact your representatives in your state and in Washington, and ask about regulation or lack thereof in the industry. Also check your local and state regularions regarding competition, in case there are other cable services in the area. Verizon is premiering FIOS in RI, and if it were on our side of the bay, we might give it a try. Good luck.
Liz V.