I'll share one that's both outrageous and outstanding. A few years ago we bought a Sony laptop for business use. About 2 months after we bought it the removable CD reader quit working. I called Sony expecting them to take the CD player back.After all it WAS removable. But they insisted that we return the whole computer to them. I explained that meant that I would have to remove all of our personal data from the hard drive and then reload it when the laptop was returned. They continued to insist. I explained that if I took the laptop back it would be for credit and I'd buy one from another supplier.They were unmoved.
We had originally bought it at Circuit City. When I went to talk to their salesman he said that it was rediculous to return the whole pc. He went to the back and pulled out a new unit. We removed the CD player from the new one and replaced it with the bad one from my laptop.
Since then I won't buy any Sony products. If they want to treat their customers that badly they don't deserve my business. And, on the other hand, any time that we're shopping for electronics Circuit City is on our list.
Oh, and I like Pat's idea of an 'outstanding' section. We should reward companies who treat their customers well. Getting a good deal isn't always about the lowest price. Sometimes superior service is makes a higher price worthwhile.
