elovestea:They would rather spend mega-bucks on advertising that can be written off the taxes as an expense, therefore showing a greater profit, instead of giving customers a good product or service.
Unfortunately, profits are important to the shareholders. I think my FIL, who worked on Wall St. for almost 40 years, told us that it is best to invest in a company that expands by 20% (?) per year. This does not reflect my approval of this goal or stock investment.
I don't think there is much that an individual is able to do with big businesses. People will continue to do what they always have done. Few will change. The rest of use will be resourceful.
I have come to the point in my life that if an individual, who is not attached to a big busines, is more interested in my money then the services they are rendering, I will not continue to use them. I am willing to pay the person for what they are worth for their services, and have been known to pay more then the requested amount, but I am a bit uneasy with "clock watchers." I am still looking for that "hippy doctor/visionary" who eshews the insurance company and will take cash--a realistic amount, instead.