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Should I leave my local bank? - Yankee 2.0
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Should I leave my local bank?

A while ago, I posted about an offer I got in the mail that would give me $75.00 if I opened a Bank of America checking account. I planned to do it, and just pocket the $75.00 and go back to my smaller local bank.

I finally got around to doing it today, and I find that bad old Bank of America has a lot to offer, and now I'm thinking about leaving my small local bank and decamping to BoA. I'm ethically conflicted.

My local bank recently went public, so it now answers to shareholders, presumably, more than customers. But, it's still a local bank, with about a dozen local branches. I like to support local businesses! I do! But.... here's what BoA has to offer: a money market savings account giving .85% interest right now (my passbook at the local bank is .025%); that "spare change" thing where they round up your debit purchases to the nearest dollar and put the change into that savings account -- plus they match it 100% for three months, then 50% (or something less) thereafter; and the ability to make transfers between accounts online; no fee for overdraft if it comes from savings (current bank charges $5.00 for that); and my mortgage (which used to be with Countrywide) is now with BoA, when BoA took over the company, so I could see all accounts in one place.

My hesitation.... I really don't like Bank of America. Back when I was a credit card user, I had one with them, and they were awful. I don't like the big bonuses their people got, and I like the idea of a small local bank so much better. But, but, but -- they're offering me serious cash incentives to bank with them.

If my current bank thanked me for being a customer once a year with a nice deposit of even $50.00, I'd stay with them. But I don't see that happening. I'm leaning towards leaving --- anyone have arguments to win me back to the local bank? 

Published Aug 18 2009, 02:49 PM by Anne Cross
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Comments

 

kathy62 said:

Makes me wonder why BoA offers all the incentives? Is is because of awful customer service? If so, I say stay with the small local bank that won't cause you headaches. It might not be worth it in the end to go with BoA.

August 18, 2009 10:45 PM
 

Anne Cross said:

Mmmm -- that's a good point. The person who helped me in the branch was quite helpful, and I was checking out the offers online and did a live chat online, which I thought was a fabulous feature (I hate calling customer service), and he was pretty helpful.

It makes me wonder why they have all these offers, too, though....

August 19, 2009 6:49 AM
 

rondavue66 said:

BofA still has terrible customer service and I feel always will until they become smaller, more people oriented. Stay with your small local bank. you may not ean as much but if you ever need them they will be there and you won't be just a number. You can do the spare change round up yourself. You can still see you account at Bof A online. You can link a checking and savings account with your old bank normally as well. Talk with the old bank and see what they can do. Explain to them you are thinking of leaving and see if they can wave the $5 fee or give you something elase to stay. They probably will do something to keep you. It's cheaper to keep customers than it is to get new ones.

Good Luck!!! Keep us posted as to what you do.

August 20, 2009 1:11 PM
 

Anne Cross said:

What I'm leaning towards right now is keeping my local account for checking, but using the BoA savings account, since it's a much higher rate. I've been exploring the BoA web site, and it's pretty handy-dandy: I can see where all my transactions stand, easily transfer money, and track my portfolio and net-worth (!). So I may take the plunge and move it all over at some point.

I just have such a historical dislike for the company. I'm going to see how it goes with savings, then re-evaluate.

August 21, 2009 7:50 PM

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